FAQs
Q1. What time and day will soccer be held? What field will soccer be held at? It does not state it under the course program.
A1. Our philosophy at Improve Soccer is to bring our experienced coaches and programs to your neighbourhood. We have applied for field permits in several different locations in Toronto & the same in Oakville/Clarkson, these fields are in and around the same areas as last year's programs. (If we receive demand from other areas of the city, we will find fields close to that demand and run separate programs). We want to provide convenience to our customers, so they have no more than a 10-minute drive to the field. Once a field location is granted and selected, children within this area will be grouped together. We believe, for our Toronto customers, we can accommodate all age groups on both Tuesday and Thursday, in your neighbourhood, to provide “program flexibility” to accommodate any conflicts. Our Oakville/Clarkson program will be held Saturday Mornings.
*Please Note: Further program information is also available after selecting the program registration product on the programs page on our the website.
**Exact times and locations will be communicated once field allocations have been received from the city and/or School board.
Q2. What is the Refund Policy of Improve soccer?
A.2 In the event that participants would like to cancel a registration, please note the tiered refund policy below:
If a cancellation is made more than 30-days from the start of the program, a full refund less a $25.00 admin fee will be processed.
If a cancellation is made between 7 and 30 days from the start of the program/camp, a full program credit less a $25.00 admin fee will be processed and can be redeemed towards any Improve Soccer program/camp with no expiration.
If a cancellation is made less than 7-days from the start of a program, no refund or credit will be applied.
No refunds will be offered once the program/camp has begun or offered for missed days regardless of when the cancellation was made or the circumstances (unless we have to cancel the program/camp due to weather or other unforeseen issues. In which case, you will be reimbursed or a make up date will be provided).
Q3. Why should I create an account? How do you create an account?
A3. Creating an account is extremely helpful to autofill registration information, especially if you have multiple registrations to purchase. Also, account holders will have first access to all future programs as they will be notified first in our campaigns. In addition, all account holders can keep track of the history of purchases.
To create an account, on the home page, improvesoccer.ca “click” the login button in the top right corner and follow the next steps. (When you click the login button a panel should appear in the center of your page with an option at the bottom of the pane, “create account”). If you click that, you should be prompted to create an account and then you are all set.
You can also create an account at the end of the checkout section. Before you confirm your purchase, there should be an option in the 4th step of the checkout section that allows you to save information and create an account.
Q4. How can I sign up 2 or more kids at once?
A4. It is recommended that you fill out a waiver form for each individual child to allow us to organize groups and parent/child information as best as possible. However, if you have an account created you can save your information so that you can auto fill out the forms in the future.
Q5. Should I sign up now or later?
A5. The choice is yours when you sign up. What I can say now, is we are confident we will get one field (hopefully 2) in your neighbourhood and therefore registration may be capped to limited numbers due to field availability. We will operate on a first come first serve basis. When our program is filled, we will have a waiting list.
Q6. What if I cannot attend any of the times/days for soccer?
A6. We will work with you to see if we can make alternative arrangements. Failing any resolution, you will be entitled to a refund, See Refund policy above (Q2)
Q7. Do you have sibling discounts and how do they work?
A7. Yes we have sibling discounts. Our sibling discounts are automated at the checkout phase. if you spend over $500 on an order, you will receive 5% off and if you spend over $1000 on an order, you will receive 10% off. These discounts will also work for you if you are signing one child up for multiple programs, camps or leagues and your order exceeds these amounts.
Q8. Does my child have to be enrolled in the programs to join the leagues?
A8. Your child does not have to be enrolled in our programs to join our leagues. it is your choice whether you want sign your children up for our programs, leagues, or both. However, we recommend that new soccer players who wish to join our leagues, also join the programs as the programs provide children with the skills, confidence and tools to be successful in the league.